Delete your account

You can delete your Nezdoo account and its data at any time, from inside the app. If you no longer have the app, you can ask us by email instead.

In the app

1. Open Nezdoo or Nezdoo Owner and go toProfile → Privacy & Security → Delete my account.
2. Read what will be deleted and what stays, then type DELETE and tapDelete my account.
3. The account is deleted straight away and you are signed out. There is no waiting period and nothing to confirm by email.

Without the app

1. Email support@nezdoo.comwith the subject Delete my Nezdoo account.
2. Send it from the email address on the account. That is how we confirm it is you — we will not ask for a password or any document.
3. We confirm by reply and complete the deletion within 30 days, usually sooner.

What gets deleted

• Your sign-in account and your profile — name, email, phone number, photo.
• Your search preferences and privacy settings.
• Your saved PGs, your booking requests and your notifications.
• Your messages, and your reviews.
• Your Aadhaar identity verification, if you verified — the details and the Aadhaar photo. (You can also remove just this, without leaving, under Profile → Verify identity.)
• If you are an owner: your business details, your PG listings and their photos, and everything under them — rooms, beds, tenancy and payment records, expenses, staff, menus and maintenance requests — as well as your leads and billing history.

Only answered your PG's menu on the web?

Then you have no account — just the name and mobile number you typed on your PG's menu page. To have them deleted now, emailsupport@nezdoo.comwith your mobile number and your PG's name. Otherwise they are deleted automatically once you have not answered for 6 months.

What stays with your PG owner, and why

If you have stayed somewhere, your owner's record of that stay does not disappear with your account — but you come off it. The tenancy and the rent they recorded stay on their books showing the amount, the date, the room and the payment method, labelledFormer tenant with nobody attached.

That is deliberate, in both directions. An owner's rent ledger is their business record, and a tenant leaving should not blank out months of collected rent or the totals drawn from it. And what makes such a row personal is the person on it, not the fact that ₹12,000 was paid for Room 104 in September — so unhooking you from it is what deletion is actually for.

What else may be kept

• Anything we must keep by law, for example for tax or to deal with a legal claim, for as long as that obligation lasts.
• Backups, which are not edited in place. They roll off on their own cycle within 30 days.

Before you go

If you are an owner with tenants living in your PG, tell them before you delete — deleting removes the listing and the shared rent ledger they can see.

If what you actually want is to stop appearing rather than to leave, Profile → Privacy & Security lets you hide your name from reviews and owners, and an owner can unlist a PG under PG Settings without deleting anything.